Privacy Policy, Terms and Conditions
This webpage serves as the Terms and Conditions of Practice, as well as the Privacy Notice for The Energy Grant Service (“we,” “us,” or “our”). This document describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
Visit our websites at www.energygrantservice.com or www.eco4nearme.co.uk, or any website of ours that links to this privacy notice. Engage with us in other related ways, including any sales, marketing, or events.
Questions or Concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at
For the purposes of this Privacy Policy and Terms and Conditions document, the term “Service User” will refer to individuals who submit their information in pursuit of obtaining an energy grant. “Affiliate” will refer to an individual or organisation who encourages Service Users to submit their information in pursuit of obtaining an energy grant.
Service Users
What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you voluntarily provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include, but is not limited to, the following:
NamesPhone numbersEmail addressesMailing addressesContact preferencesCircumstantial information
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. To respond to user inquiries/offer support to users. To send administrative information to you. To fulfil and manage your orders. To enable user-to-user communications. To request feedback. To send you marketing and promotional communications. To identify usage trends. To determine the effectiveness of our marketing and promotional campaigns. To save or protect an individual’s vital interest.
What Legal Bases Do We Rely On To Process Your Information?
In Short: We only process your personal information when we believe it is necessary, and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
Consent: We may process your information if you have given us permission (i.e., Consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Performance of a Contract: We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations. Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
When and With Whom Do We Share Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. They will not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. This will only be done with explicit consent from the Service User.
The categories of third parties we may share personal information with include:
Ad Networks Order Fulfilment Service Providers Performance Monitoring Tools Sales & Marketing Tools
We may also need to share your personal information in the following situations:
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organisational and technical security measures. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Do We Collect Information from Children?
We do not knowingly collect data from or market to children under 18 years of age.
What Are Your Privacy Rights?
In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
Affiliates
What Information Do We Collect?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you express an interest in becoming an affiliate for The Energy Grant Service, or at any stage you voluntarily provide any personal information.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include (but is not limited to) the following:
Names
Phone numbers
Email addresses
Mailing addresses
Payment / Bank details
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Affiliate Responsibilities and Obligations
Affiliates will only be granted affiliate status upon submitting an application and the subsequent approval of the application. Affiliates will only refer Service Users via the unique weblink provided.
Data Protection and Privacy Compliance:
Affiliates will not have access to any personal or sensitive information of Service Users. Affiliates are strictly prohibited from collecting or requesting personal information from individuals they wish to refer. This is to ensure full compliance with the Data Protection Act 2018 and GDPR. Affiliates must ensure that any marketing or promotional activities they engage in comply with all applicable data protection laws and guidelines.
Self-Billing and Payment:
Affiliates are entitled to £50 for every installation that we are able to conduct as a result of their referral. Payment will be made on the Friday following the completed installation. Affiliates will be kept up to date with the leads they provide via email, phone, or WhatsApp, including notifications when a lead submits their details and a weekly report via email.
Affiliates are responsible for their own tax obligations in relation to the earnings received through our affiliate program. We may offer a self-billing arrangement, where we generate invoices on behalf of the affiliate. Affiliates opting for self-billing must agree to the terms of the self-billing agreement, which includes consent for us to issue invoices on their behalf in compliance with HMRC regulations.
Permissible Affiliates:
Affiliates may include individuals or organisations such as charities, foodbanks, religious institutions, etc. These entities are required to operate within the scope of UK law, particularly concerning data protection, marketing practices, and tax regulations.
Use of Brands and Corporate Structure
ECO4 Near Me and Energy Grant Service are brands owned and operated by House of Empirium. These brands are used to facilitate the collection of information from potential leads, which is then used to connect you with local ECO4 installers. House of Empirium ensures that all data collected through these brands is handled in accordance with this Privacy Policy and relevant data protection laws.
Other People’s Data
You must not send us personal information about someone else without first obtaining their consent for it to be used and disclosed in the ways set out in this statement.
How We Store Your Personal Information
We take all reasonable steps to protect your personal information, including storing your data securely on our servers. However, we cannot guarantee the security of any data that you disclose online and will not be responsible for any breach of security unless due to our negligence or wilful default.
Data Breaches
We will report any unlawful data breach relevant to this website, our in-house database, or the database of any of our third-party data processors to any and all relevant persons and authorities, if it is apparent that personal data stored in an identifiable manner has been lost, stolen, or accidentally destroyed.
Your Rights under GDPR
You have several rights under the GDPR, including:
The right to be informed.
The right of access.
The right of rectification.
The right of erasure.
The right to restrict processing.
The right to data portability.
The right to object.
If you wish to exercise any of these rights, please contact us at
Data Sharing with ECO4 Installers
House of Empirium uses this platform to collect information from leads and connect them with local ECO4 installers. The data collected may be passed on to installers and other relevant parties in the energy sector to ensure users receive the necessary services and support.
Relevant Legislation
This website is designed for use by UK residents and complies with the following national and EU legislation:
Data Protection Act 1998 (DPA)
Data Protection Bill 2018
EU General Data Protection Regulations 2018 (GDPR)
Website Visitor Tracking and Cookies
This website uses Google Analytics to track user interaction. Google Analytics records data that does not identify you as an individual such as geographical location, your type of device, internet browser, operating system, and age group.
Cookies:
We use cookies to make our website work more efficiently and to collect information. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to our website.
Subject Access Request
You have the right to see your personal data as defined under the legislation that we keep about you upon receipt of a written request.
Any request should be sent to:
House of Empirium
124 City Road
London
EC1V 2NX
We will verify your identity before providing such information. Information will be provided within 30 days unless in exceptionally challenging situations where we may extend this period to 60 days.
By agreeing to the terms and conditions on the submission form, you also consent to and accept the terms outlined in this Privacy Policy.
Get in Touch:
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